Simon Gough (Whangarei District Council) - Using Data to Improve Customer Service Resolution

Filmed March 2013, RIMS Forum, Wellington, New Zealand

About the Speaker

Simon has spent the last 18 years in the Roading industry focusing primarily on maintenance and operations. 

Previously in charge of the Auckland Traffic Management Centre, Simon is now the Roading Asset Manager at Whangarei District Council with responsibility for both long and short term asset planning as well as maintenance and operational improvements.


Talk Description

This talk explores a smarter way to utilise disparate data sets to improve the quality, efficiency and effectiveness of answering customer's questions. 

This primarily evolves around the use of RAMM GIS, as a hub for information, allowing the spatial viewing of information like assets, forward work programmes and maintenance activity.

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